Customer Comments

Phone: 1-800-398-2236

Comments

Thank you for writing!

Dear Bergers,

I just wanted to tell you how much the Marines in my work center enjoy Bergers. As a native Baltimoron, I've always loved a good Berger, so my mom recently sent a box of Bergers to me in Al Asad, Iraq. Much to my disappointment, I was barely able to get one for myself before the other Marines finished them off. They absolutely DEVOURED them!!! You've found at least ten new fans - a number that is sure to grow if the rest of my squadron finds out about the secret that we hide in the Flight Equipment shop.

Almost every baked good that comes over here is a dried out version of its former self....but not Bergers! They were just as soft and fudgy as ever! They were the highlight of the week and I can't wait until Mom sends another package in the mail. What a wonderful taste of home!

Thanks again for the fabulous taste of Bergers!

Sincerely,
Emily Miller
Capt, USMC
HMH-462 "Screw Crew"

Love your cookies!!! They were the highlight of my visit to Baltimore!

Val

Dear Berger Cookies,

Our wedding just past on 10/10/2009 and all of our out of town guests LOVED the Berger cookies which we expected. Thanks for adding more"sweetness" to our wedding day!

My best, Mrs. Amanda Bill

I live in Maryland but never had your cookies until today.... I saw them in Harris-Teeter in Rockville and they looked good. Good is an understatement- WOW! I could become addicted to something so delicious!

Jean

Hello folks:

I went to college in Baltimore and recently came back to have our wedding there. Wanting to make sure our out-of-town guests got to experience the "Best of Baltimore", and we wanted to have Berger cookies at our wedding. Everyone (in-and-out-of-towners) loved them and said it was the best & tastiest "wedding cake" they'd ever had. All were gone and we will be sending Bergers as part of our thank-you notes to all your newest fans.

Many thanks to everyone at Berger Cookies for working with us to make sure we could get these to the reception without melting, even in August heat. Enclosed is a picture and our thanks!

Kath & Kevin
New York, NY

My husband surprised me at Christmas with a box of your wonderful cookies. What great memories they brought back! Just as good as always! I am a true-blue, born- and- bred Baltimorean with Old Bay and Berger cookies in my veins. Thank you for your wonderful product. Your web site is now in our "Favorites" list.....

Judy R., formerly of Glen Burnie, Arbutus, MD. (Now Citrus County, FL)

Thank you so much for doing a good job with my recent order! Mr. DeBaufre called me because the APO address I was shipping them to was a little odd and I reassured him that that was the correct address for my friends who work at the US Embassy in Burma.. I wanted to let you know that I got an email from my friends last week--the cookies arrived in Burma and were very fresh. They were very excited to get such a care package. Thank you for helping provide a little bit of home to some Baltimore people far away in Asia!

Merry Christmas,

Jennifer W.

My name is Jane Yorke (Austin, Texas) and I just got the BEST present EVER! Guess what it was---a box of Berger Cookies!!! WOOT! Feels like being home for the holidays!

YUM!

Happy Holiday's!

Dear Berger Cookies,

I used to have these cookies many years ago when I would travel often to Baltimore. Then I got divorced, and moved away. I stubbled upon Berger cookies for sale in Frederick in their local Giant Food store, and immediately bought a box.
THEY ARE STILL THE BEST CHOCOLATE COOKIE EVER!!
How could I have been without them for so long?! Now I live in Silver Spring, MD and when I shopped in my local Giant,
I didn't see them? Do all Giant Food stores carry them, or only certain ones? I must have access to Berger cookies on a regular basis; they are SO GOOD. Thank you for wonderful memories and an outstanding product!

Diane
Silver Spring, MD

Hello,

We ordered cookies for my daughters wedding reception a few weeks back.
They were out of this world and so fresh! I had to promise the folks at the reception venue I would bring extras for the staff. I don't even think they lasted 10 minutes!!
We have had many of the guests compliment on them.
So kudos to you and your staff for helping our daughters wedding to be a memorable one!:)

Jarrelyn T.

Dear Charles DeBaufre,

Hello My name is Rachel Lone and I was the one who asked my supply sgt if he could get in contact with you about those wonderful cookies. I worked with the 290th Military Police company out of Baltimore,MD and they introduced me to them and I immediately fell in love. I'm not even a cookie person but these are so much more. I call them boxes of smiles. I have not met one person who within the first 10secs of eating the cookie didn't smile. I wanted to get an address to send you a token of our appreciation and a souvenir of Iraq. Is there a specific address I should use?

Sincerely

SSG Rachel L.

220th MP CO
Denver, CO

Thank you for not only being a customer-friendly business, but for creating an outstanding product. You have gone out of your way to provide nothing but the best service and pleasant shopping experience for me.

I grew up in Baltimore eating Berger cookies and for the past 10 years have lived in Greensboro, NC . I have had to buy a bunch of the cookies when I go home to Baltimore and make sure I get enough to last until I return again! I will continue to spread the word about how great your cookies are (though they speak for themselves!) and what a great business you run.

Thank you so much for all your help. And if you'd ever want to open a Berger cookie branch in Greensboro, by all means let me know! :)

Laura Cohen

Just a quick note to say, thank you so much for shipping my cookie order so quickly. As a lifelong Ohioan and cookie addict, I only recently heard about Berger Cookies, and had to investigate for myself. (It's a tough job, but somebody has to do it....)

All I can say is, the cookie surpassed my imagination of what it would taste like. "Chocolate ganache heaven" might come close, as long as the phrase is accompanied by angels' voices singing "aaaahhhhh" in the background. My mother is getting one of the packages I ordered for Mother's Day this weekend -- I'll be her favorite child for sure that day.

Now, I could write more, but I feel a chocolate sugar high calling me, and I must attend it to fully. With a glass of milk.

Best regards,
Karen

All I can say it OMG.I got 2 packages and now everyone in my family has their name on each one!.They are sinful but sooo good

please keep me on your email list.I will order for friends and family

stay well

Linda D. Watchung,NJ

I met a woman while our children we inpatient at the Children's Hospital of Philadelphia. We keep in touch and one day on the phone she asked if I had Berger cookies. I'm like, what are you talking about, a burger in a cookie? She's like no, its a local thing in Baltimore where she lives and in a few days I received a care package from her with the famous cookies. After, I had to order some because they were so good, and a definite crutch for me with all the medical issues my dither has.

Thank you. These cookies and my friend keep me sane!

I am under the assumption that the order I placed on February 17th was ALREADY re-shipped. My friend received the cookies 12 days later on the 29th. That's a long time to wait for an order to be received. Not to mention that I was directed to the UPS tracking page as the order having been "delivered" to someone on February 22nd.
When I was told per UPS tracking that a package was delivered on the 22nd & my friend did not have the cookies, that is when I asked for Berger Cookie Company to remedy the situation ASAP. The "dropped ball" appears to be in UPS' court?

Thank you for upholding your reputation as a trusted company.

Hello Charles,

I wanted to personall let you know how much Berger Cookies Rock my vacation world especially...

When I first hit the airport to check in...my girls at USA3000 all know me because I give them a "Box of Bergers"....then as I board the plane...The Captian and Crew get theirs...this gets me hugs and free drinks most times! Gotta love what the Bergers do...hehehe!

Upon Arrival to either the Dominican Repbulic or Mexico the two places that I vacation...it starts again...everyone gets and looks forward to "The Bergers"...I get comments like did you bring MY cookies...do you have the Bergers...Thanks these are the BEST!!! Your cookies are internationally known and have made my travels more fun and fabulous....

"The Bergers" have gotten me free drinks, spa treatments, hugs, kisses, upgraded rooms...

I find that "The Box of Bergers" and the Duos are a great way to fulfill my motto...which is "It's all about Spreading the LOVE"...

Thanks for all you do in making them...and the smiles you bring to so many faces...

In any case I just wanted to share with you the joy you and your cookies have brought to me and to many...

Mary Theresa W

Dear"Hon's":

As a native Georgian, I had the unfortunate circumstance to grow up ignorant of Berger cookies.

Nearly twenty years later, I visited the lovely city of Baltimore for the first time. My host introduced me to many wonderful places and things in and around Baltimore...Fell's Point, Federal Hill, The Block, and so many others. But none of those marvels compared to your scrumptious cookies! Whenever visiting Baltimore after that, I never came home without Berger Cookies, and would share them with my less fortunate friends here in Atlanta.

Recently, in my position as Event Manager for a museum here in Atlanta, I was touring a family considering
hosting their son's rehearsal dinner prior to the wedding. When I learned they were from Baltimore, the very first
thing out of my mouth was NOT John Waters, Divine, or Inner Harbor. No sir, it was: I LOVE BERGER COOKIES!

Well, they were just tickled at my passion. Weeks later, I received a signed contract for the dinner. But most
importantly, I also received a two pack of BERGER COOKIES!

In my best southern drawl may I state: Thanks y'all for makin' such FINE cookies!

Jim W

I'm 54 years old and originally from Baltimore where my grandmother raised me on Berger Cookies. I have lived on the Eastern Shore of Maryland since 1977 when I lost track of Bergers until about 4 years ago when my daughter (not from Baltimore) discovered Bergers from the local Highs store in Easton, Md where she lives. I was shocked when I saw them on her kitchen counter and proceeded to sample her Bergers. I finished the remainder of the box. It reinvigorated my taste for Bergers and I have since found them at Giant Food in Salisbury, Md. I am now a regular 2 box/week customer and yes I eat them all by myself and no, I am not obese. All the cashiers always ask me about them and I tell them the Berger story as I remember it. Anyway, I'm am a happy camper since Giant brings them in. Should they ever stop, I'll just have to drop them as my food store. Thanks and don't ever stop making them.

Larry

Hello!

My husband & I just tasted our first Berger Cookie, courtesy of one of my co-workers in Towson.

YUMMY!

I can only describe it as the "perfect Black & White" (which I grew up eating all through high school in NJ - from the corner bakery within walking distance from my school campus) without the White... oh please don't ever go out of business LOL

I'm getting together a nice, big gift order soon... must recover from the sheer tastyness of this wonderful little snack. :)

Sincerely,
Anne aka Hello Kitty

I received a present of Bergers Cookies from someone I work with. I am from southern CA and have never heard of (much less eaten) your delicious cookies. But WOW what a treat. Just wanted you to know.

A new fan.
Mike

Hi,
My sister, who lives in Columbia, MD, sent us a tin of your delicious cookies for Christmas! They are fabulous.

Thanks you,
Paula Ward

I'm a Californian and had never tasted a Berger cookie until this December 2007. What a wonderful cookie! They were
sent to me by my darling sister in law from Upperco, MD. I loved the cookies so much that
I searched for your website and now plan to order your cookies whenever the urge strikes. I'm so grateful
to Mary for thinking of me.

My husband and I are both born and raised in the Baltimore area, but have been living in the Upstate of South Carolina for about 12 years. We were addicted to your cookies from the moment we ate them many years ago. Wish we could find them here!! But, since we can't, we are able to fly home several times a year to visit all our family members who still live in Baltimore and pick up a box or two. I was just visiting last week, and as soon as I got off the plane, the first thing I want is a Maryland crabcake and your fabulous Berger cookies. I bought two boxes before I left for the airport. I would tell family members that they couldn't come visit us without bringing us some Berger cookies. (And they do!)

Don't ever stop making them.

Thanks,
Mary & Harry
South Carolina

Gentleman/Ladies

Earlier this year I was at my brothers home in Ocean City, my sister, her husband and some of my brother and his wifes' friend came over. My sister brought a package of your cookies with her. I just about died. I hadn't seen or eaten your cookies since I was kid living in Parkville, Md. We use to get them on special occasions, and boy were they good then. I now live in Chapel Hill, NC and recently went back to Baltimore for a nephews wedding, and knew I was coming home with a couple of boxes of your fabulous cookies.

They are still as good as I remember them being when I was kid. As well as finding you have a web site. Now I don't have to drive to Baltimore to get them. The black and whites I've had are no match for your cookie. Thanks for keeping them around and for the memories that came with them.

Mike D.
Chapel Hill, NC

My Mom was born in Baltimore in 1917. She remembered what a treat it was when her grandmother visited and brought them Berger cookies (presumably from Lexington Market). I'm glad you're still in business, because our family is still enjoying your cookies--for at least 5 generations!!

Diane
Catonsville, MD

I had to write and tell you the story of my grandfather and how he ate Berger's cookies. Now, he had quite a sweet tooth--he was once seen hiding behind the couch as a child and drinking sweetened condensed milk right from the can--so he loved your cookies. But he had a twist with Berger's. He would cut a cookie in half, slather some butter in between and put the two halves back together to make a sandwich! Amazingly, he was very fit and lived to be in his eighties. It's still a story that makes everyone in my family smile.

Alison

I grew up in Maryland and then settled in NC after I got married. My husband Danny quickly fell prey to the "Berger Cookie Addiction". When we would travel to see my parents we always came home with a car load of your fabulous cookies. My husband has been deployed to Iraq for a almost a year (since February 04). Although I sent him carepackages almost daily, for obvious reasons I could never send him any Berger Cookies. On Wednesday,
January 5, 2005 he phoned home to let me know he was leaving for home soon!! Once he gave me his anticipated arrival date, he also asked for one small favor... you got it... BERGER COOKIES!

Thank you for making his day!

Laurel
Reidsville, NC

I've been eating these wonderful morsels for 40 years at least and I've never grown tired of them. They are simply incredible edible. My brothers who I send them to every year enjoy them as much

Thanks

Mark S.
Long Valley, New Jersey

I am so glad that you have a website. I am originally from Baltimore, but I have lived in North Carolina for 5 years now. Every month my mother sends me a pack of Berger Cookies. Now that I have noticed on your label that you have a website, I can order my own and some for gifts! I am so excited. I have loved Bergers since I was a kid, I am now 26. Keep up the good work.

Thank you,

Nicole

Thank you so very much! I greatly appreciate such a generous offer!!!! It will really make Lt. Maize's day!

It is so nice to actually find people who are willing to do something extra for a customer! Your product is of course, wonderful, but that doesn't mean much without a great company behind it. I will certainly remember your companies customer service and attention - be assured you will get more orders from me in the future!

Thanks again.

Tiffani Panek

Orders arrived today to RAVE REVIEWS. Thanks alot. You helped make us look real good. Will not hesitate to recommend your cookies & services again!
This was our first try w/an "unknown" (to us anyway) internet company.

Joann V. West
President
Pryme Safety Services

Dear Mr.. De Baufre,

I just received my 1st prize cookie shipment from your contest. Thank
you! I had grown up in Baltimore in the 50s and 60s, and one of the great
Saturday rituals was for my father to take me to Lexington Market. Of
course, this meant a stop at Berger's, where we'd stock up on cakes, buns,
and a huge variety of cookies. My favorites were the standby chocolate-iced,
like you sent to me, and the jelly-filled and almond ones. I've lived in
Indianapolis since 1967. Every return trip I make to Baltimore includes once
again stocking up on Berger's goodies. And when friends come here to visit,
they always bring a large supply of cookies. Christmas packages from
Baltimore always contain the same. So, thanks again. I really appreciate it!

Sincerely,
Geoffrey S. Lapin

My husband is from the Baltimore/Annapolis area, and he introduced our family to Berger Cookies. We are now living in Orlando, Florida, home of the Great Mouse...but not the best cookie!! Anytime anyone comes to visit us from up north, we ask them to bring a couple packages of cookies with the thought of freezing them and having them later. (Sorry...they never make the freezer...they are gone within a day or two of the visit!) Just thought you should know you have a good thing going!

Thanks

Debi Heller

I just received the package of cookies you sent because my order got lost. How nice of you to do that! Not many companies today take care of their customers like this. I will make sure I use you at Christmas time for gifts for my friends.

Again thank you for your great customer service.

Fran Hoffman

Hi!

I was chosen as your third prize winner in the contest for Sept., and I would just like to thank you from the bottom of my heart. I only got 4 cookies in my mug, and they were gone in a flash. I was only going to take a small taste, then save them until I could get my mug filled, but there was no chance after that first taste. You are definitely on my Christmas wish list. Which brings me to something else. I think you should include your url in the prize pack. I had a hard time finding your site again.

Thank you so very much,

Judy Hampton

Hi!

I love Berger Cookies and so does everyone I know who has tried them. Since they are hard to find in stores, I am glad to find you on line I will place an order soon.

Betty Ann

I just wanted to drop you a line and tell you I have tried your cookies.They are the greatest tasting cookies I have ever had.I also had the cake. I have never tasted anything to compare to them. I have an IGA store close to me that sells your brand. I buy them all the time.I have even bought them as gifts for other people. Every one who tries them say the same thing. keep up the good work.

CrsWrNut

To Whom it May Concern,

I just wanted to drop you a line to let you know how excellent your cookies are. I describe them as being created by someone who always ate "black and white" cookies. As I did, this person often felt shafted in getting too much vanilla.....lol. He or she thought, " wouldn't it be a great cookie if we reduced the size of it and 86ed the vanilla completely...and while you're there, just put way too much chocolate icing to make up for my lost years drowning in vanilla."

Needless to say, they are cookies after my own heart....speaking of which, I am in love with the man who introduced them to me and most likely moving to Maryland to be closer to your cookies, um, i mean....the man, of course. :-) A sincere fan from NY,

Julie

In our family your cookies used to be for special occasions or company only. That was because they taste so wonderful, they couldn't be server or a normal run of the mill day. Then one day at the store I picked up a pack of your cookies, hoping to surprise my family. Well, it was a wonderfully summer day and along with the regular eats everyone serves at a Baltimore cookout we also had delicious hot steamed crabs. I almost forgot about the cookies until I went into the kitchen and saw the bag from the store. I hesitated serving them after eating crabs, not to mention everything else. I thought "why not"! I arranged neatly on a serving dish and covered the dish with a pretty linen towel. Everyones eyes lit up trying to guess what could be under the towel. I had earlier in the day hinted about a special surprise but by the time I served it had almost forgotten my teasing. I made up a few clues, exaggerating of course, trying to get them to guess what I had. Well, by the time I pulled the towel off the chocolate had started to melt and they looked like a delicious chocolate pie. I sliced it served it and now call it our "nothing special but because we deserve it delicious, most favorite dessert", quite a mouthful, but I had help from all the kids.This is just to let you know how we love Bergers cookies and they are almost a part of our family.

Thanks for reading.

I just wanted to let you know how much I LOVE your cookies......and I also wanted to let you know that I have a girlfriend that lives in Long Island New York.....when she came down to visit I introduced her to your cookies......she absolutely fell head over heels!!!!......now practically every time I visit her I must bring a box or two......thanks again and please NEVER go out of business....:-)

Pacino30

The Berger tradition continues in my family. From my mother bringing them home from Lexington Market, to our taking them to our boys thru the college years. The cookies made a big hit with the college crowd in Vermont and South Carolina.

Even now when I go to Charleston to visit I take 10 boxes to honor request. If you ever want other another market, Charleston would be a hit.

Thanks for the many years, and being a part of our family's Berger tradition.

Tom

Dear Mr. DeBaufre,

I just received my tin of cookies- 2nd prize in your website giveaway- and wanted to thank you. I'm from Baltimore and can not wait to sink my teeth into a cookie (I celebrate Passover, so they'll have to hopefully keep for a week!). I'm sure that all of your winners and customers will become Berger cookies fans for life. They're just that good.

Again, thanks so much!

Sincerely,
Caryn

Hello,

Thanks for sending us those incredible cookies. Being a choco-holic I just couldn't get enough of them. We received the tin of cookies by entering a contest that you had around Valentines Day (I think). I all started when we got an advertisement through our email. I think that is a great way to get the word out about you product.

Anyways, our family enjoyed your cookies and will definitely be ordering more from you in the near future.

Thanks again!
Scott

I was born and raised in Baltimore and my family still sends me Berger's cookies. I have introduced them to my California friends. They're addicted to them as well. I'm thrilled to know that I'll be able to order them direct in the future.

Margie

Just wanted to drop you a line to let you know that Berger cookies makes the best chocolate topped cookie - bar none!! I have been a big Berger fan for years and years, and being a "chocoholic" vote Bergers the very best.

Thanks,
Enid

Hello,

Yesterday, Thursday, March 12th, I was pleasantly surprised to receive the Second Place Monthly Winner package from you. I waited until my husband came home from work to open the package and then upon opening the aroma was heavenly and naturally we had to test one right then. DELICIOUS and all that wonderful chocolate.

To my husband they reminded him of cookies his mother use to make when he was a child (he is now 52 and his mother has long since passed on). He is Polish/German/Austrian and grew up in Chicago, IL (his parents took off the last two letters of the original last name Maziarka and shortened it to Maziar in the 1940's). To him the cookies brought back fond past memories. I do not have any of the recipes she had, only one for Kolachke that I do make at Christmas.

Thank you again for selecting me as a winner. You have truly made "our day". Continued good luck with your site, business and cookies. I have your site "book marked" and definitely will keep it for future reference.

Yours truly,
Rosemarie

I grew up in Hyattsville, Maryland and am 45 years old, yet I've never heard of your cookies! And I thought I was the expert on all Maryland products! Except for 3 years in the Gaithersburg area, 1992-1995, I have lived outside of my beloved state. I now reside in Virginia Beach, Virginia and was recently introduced to your delicious, wonderful cookies by a co-worker, a Baltimore native. She brings us cookies on her trips home, but bottom line -- can we find your cookies down here anywhere? Or can I find them in the DC area? Can we order packages of your cookies (not in the tins?) Thank you so much and look forward to hearing from you!

Robin

Dear Berger Cookies,

I was one of the winners in your monthly contests.:) I was soooo surprised when my son came running upstairs with a package... (he and I were craving chocolate)... and lo and behold... we opened the package and saw your beautiful gift tin... then we opened it...Ahhhhh, chocolate! We really enjoyed the generous amount of fudge on your delicious cookies...yum!!!!

I just wanted to let you know that I really appreciate being a winner! thanks for letting us sample your cookies... I have you book marked and I am definitely going to order in the future!

PS... oh yeah! my son's best friend was here when the cookies came...he lives in Maryland in the summers... he was familiar with your bakery... he helped us indulge:) thanks again!

Sincerely,
Sherry

Thanks so much for the wonderful prizes as of this date I have received the following :Bacon from Ozark Mt. Family Smokehouse,Drakes Devil Dogs,Cookies & mug from Berger's Cookies,a rum cake from Ritz Rum Cakes,candy from Lussenden Candy,Jandee's Waffles,candy from A taste of Philly.

I just wanted you to know that I had a wonderful time entering your contest & now tell all my friends to enter. (Home Sick Gourmet Scavanger Hunt) It was like Christmas at our house opening the wonderful boxes of surprises. I will be ordering some of the wonderful Berger's Cookies not only for myself but as gifts for friends & family they were GREAT!!

Thanks again
Darlene